What is the normal shipping timeline?
Allow 1–2 business days for handling and an estimated 4–6 business days for carrier transit; we send tracking when the parcel ships. For customers reviewing this page, this part of the policy is written so the customer does not need to infer the intended procedure.
What can I shop in the current collection?
Customers can shop rings, charms, necklaces, earrings, and bracelets. Product-specific information controls materials, size, care, variants, and safe use. To keep this requirement unambiguous, the information is presented so the store and customer share the same expectation.
What are the discretionary-return exceptions?
Customized products, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded. This does not limit rights for damage, defects, wrong items, or missing items. To keep the customer obligation clear, the practical step is stated so the scope of this statement is easy to recognize.
What if my order is defective, incomplete, or wrong?
Quality and fulfillment issues receive merchant-paid return shipping from us.pandora.net, including damage, defect, wrong goods, and incomplete orders. To avoid uncertainty about this condition, this guidance is structured so the available process remains clear at the time it is needed.
How quickly is an approved refund returned?
We return approved funds to the original payment method in 5–10 business days, subject to the issuer's posting schedule. To state the operational expectation clearly, the applicable limitation is identified so the relevant timing and responsibility are easy to locate.
How can I pay for an order?
Checkout is in USD and accepts eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards. Taxes are collected as applicable law requires. To keep the merchant responsibility clear, the governing detail is explained so the customer-facing result remains predictable.
Do you ship outside the United States?
International shipping is not available; eligible US destinations receive standard shipping at no cost. For consistent handling of customer requests, the applicable process is outlined so the relevant standard remains clear throughout the transaction.
When is order cancellation possible?
An order can be cancelled while it is still unshipped. After carrier handoff, use the Refund Policy process. To support an informed purchase decision, the customer remedy is described so customers can distinguish this rule from related policies.
What are your contact details?
Support operates Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles) through Support@jewelharbor.shop and (640) 982-2659. The default return destination is 19 Jasper St, Paterson, New Jersey, 07522, United States. To help customers use this information, the governing detail is explained so the store can handle comparable requests consistently.
May I return an item simply because I changed my mind?
Eligible merchandise has a 30-day no-reason return and exchange period after delivery. Approved return shipping is paid by us.pandora.net. To make the applicable process easy to follow, the available action is described so the intended consumer protection remains visible.
Merchant Information
For questions about this policy, use the current business details listed here. For a straightforward reading, this point is described so the intended consumer protection remains visible.
Business name: us.pandora.net
Email: Support@jewelharbor.shop
Telephone: (640) 982-2659
Physical address: 19 Jasper St, Paterson, New Jersey, 07522, United States